At The Polished Penny, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the rights you have in relation to your personal data.

The Polished Penny is responsible for the personal information we collect and process in connection with our cleaning services and this website.

1. Information We May Collect

When you contact us, request a quotation, make a booking or become a client, we may collect information such as:

  • Your name

  • Home address and/or cleaning address

  • Telephone number

  • Email address

  • Details about your property

  • Information about your cleaning requirements and preferences

  • Details relating to pets within the property

  • Access arrangements and instructions where required to provide our services

  • Appointment and cleaning history

  • Payment and transaction information

  • Communications between you and The Polished Penny

  • Any other information you voluntarily provide to us

We only ask for information that is reasonably necessary to manage your enquiry, booking or ongoing Home Care service.

2. How We Collect Your Information

We may collect personal information when you:

  • Contact us by telephone, email, social media or messaging service

  • Complete an enquiry or contact form on our website

  • Request a quotation

  • Book one of our services

  • Provide information during a consultation

  • Become a regular client

  • Communicate with us regarding your cleaning service

  • Leave a review or provide feedback

Our website may also collect certain technical information automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Prepare quotations

  • Arrange and manage cleaning appointments

  • Provide our cleaning services

  • Maintain information about your individual Home Care requirements

  • Contact you regarding appointments, changes or your service

  • Process and maintain records of payments

  • Respond to questions, concerns or complaints

  • Maintain appropriate business, financial and insurance records

  • Improve our services

  • Comply with our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to perform a contract — for example, where we need your address and contact information to provide an agreed cleaning service.

You have given your consent — for example, where you have specifically agreed to receive certain marketing communications or for us to use photographs.

We have a legitimate interest — for example, in managing our business, communicating with clients, maintaining appropriate records and improving our services, where those interests do not override your privacy rights.

We have a legal obligation — where we are required to retain or process certain information to comply with applicable law.

5. Photographs

From time to time, we may ask for permission to take photographs of our work, for example before-and-after photographs.

Photographs that are intended for use on our website, social media or marketing materials will only be used where appropriate permission has been obtained.

Where possible, we will take reasonable care to avoid displaying personal or identifying information within photographs.

You may withdraw your consent for future use of photographs at any time by contacting us.

6. Sharing Your Information

We do not sell your personal information.

We may share limited personal information with trusted third parties where this is necessary to operate our business or provide our services.

This may include providers involved in:

  • Website hosting

  • Payment processing

  • Accounting or bookkeeping

  • Business administration

  • Email and communications

  • Appointment or scheduling systems

  • Insurance or professional services

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Where third-party providers process personal information on our behalf, we expect them to handle that information appropriately and securely.

7. Website and Cookies

Our website is hosted using Squarespace.

Squarespace may collect technical information about visitors to our website and may use cookies and similar technologies to enable the website to function, understand website usage and provide certain features.

Depending on the features enabled on our website, third-party services embedded within the site may also place or access cookies.

You can manage your cookie preferences through the cookie options displayed on our website and through your browser settings.

8. Google Reviews and Third-Party Content

Our website may display or link to reviews provided through Google or other third-party platforms.

Where third-party services or widgets are embedded within our website, those providers may process certain technical information in accordance with their own privacy policies.

Following a link to an external website or service means that the privacy practices of that provider will apply.

9. How We Protect Your Information

We take reasonable steps to protect the personal information entrusted to us.

Particular care is taken with information relating to access to clients' homes.

Access instructions, keys, codes or other security information will only be used for the purpose of providing the agreed service and should only be accessible to those who genuinely require the information.

We will not intentionally disclose access information to unauthorised individuals.

10. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting, insurance or reporting requirements.

When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

Some financial and business records may need to be retained for longer periods where required by law.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your personal information

  • Withdraw consent where we rely on consent to process your information

  • Request the transfer of certain information where applicable

Not every right applies in every situation.

If you would like to exercise any of these rights, please contact The Polished Penny using the details below.

12. Marketing

We will only send direct marketing communications where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time.

Service-related communications, such as appointment confirmations or changes to an existing booking, are not considered marketing and may still be sent where necessary to provide your service.

13. Children's Information

Our services are provided to adults arranging cleaning services for their homes.

We do not knowingly collect personal information directly from children through our website.

Information relating to children within a household should only be provided where relevant and necessary for us to safely and appropriately provide our services.

14. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, Google and other services.

We are not responsible for the privacy practices of external websites. We recommend reviewing the relevant provider's privacy information when visiting another website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will be published on our website with the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise one of your data protection rights, please contact:

The Polished Penny
Barnsley, South Yorkshire
Email: admin@thepolishedpenny.co.uk
Telephone: 07852 457748

17. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

The Polished Penny
Beautifully Cleaned. Thoughtfully Cared For.